FAQ

Answers to your top questions about choosing fiber-optic internet

What can I do with fiber-optic internet?

Generally, fiber-optic connections support higher bandwidth Internet offerings that enable:

  • Working or schooling at home
  • Facetime, Skype and Zoom calls
  • Streaming hi-definition video and music
  • Gaming (online multi-player gaming) with multiple devices

How many people can be online at the same time?

High-speed fiber offerings are great in households where several people are taking classes, gaming, streaming movies, video chatting and working all at the same time. That’s because fiber supports high speed, higher bandwidth service offerings, increasing the amount of data that your home network can send and receive at one time.

According to the FCC Broadband Speed Guide, here’s the minimum bandwidth you’ll need in Mbps, megabits per second, for popular applications:

  • Video conferencing: HD requires 6 Mbps
  • Downloading large files: Can require up to 10 Mbps
  • Streaming in HD: Requires 5-8 Mbps
  • Multi-player gaming: Requires 4 Mbps. Connecting a game console to the internet takes 3 Mbps

How is fiber different from cable?

Fiber uses light to send data. Cable uses electricity. Light is faster and less distance sensitive. Fiber is more reliable, especially in storms. Another big advantage of fiber is its high bandwidth capabilities. It can carry much more data to and from your home than cable can, even during the busiest times of the day or night. For most service tiers, fiber service — not cable — provides upload speeds that match download speeds.

What speeds are available?

Frontier offers 3 speeds based upon your needs: 50/50, 500/500, and Gig Service (940/880)*. The first number is the download speed, the second is the upload speed. For most service tiers, fiber upload speeds that match download speeds.

What about upload and download speeds?

Frontier FiberOptic Internet for 50/50 and 500/500 can provide upload speeds that match download speeds. Matching upload speeds can make a big difference in working from home and home schooling as well as streaming and gaming.

Is there an activation fee?

Yes, your service will have a one-time only activation charge of $85 (NY $49), and it will be on your first Frontier bill.

Can I use my own router?

Yes, you can use a router that you purchase. If, however, you encounter any problems with that router, we will not be able to troubleshoot it, which could mean longer repair times and/or a service fee for repair. We only repair equipment that we issue to you.

Do you offer any security software for keeping my data safe online?

Yes, we can add identify theft and virus protection on up to 10 of your devices for a low monthly fee.

I can’t get Frontier FiberOptic yet. When is it coming to my neighborhood?

You can always visit getfrontierfiber.com to check for availability. While you’re there, enter your contact information so that we can keep you up to date on specific fiber information at your address.

You can also check with your local municipality to find out whether fiber deployment projects are in progress in your area, and find out the exact location and stage that they are in.

* Not available in all locations. Check for availability. Max Speeds are wired speeds. WiFi speeds may vary. See performance details at frontier.com/stateinternetdisclosures.

ALL INTERNET OFFERS: Limited time offer for new residential Frontier Single Play customers in select areas of CT, CA, TX, FL, NY, & MN where available. Must subscribe to a qualifying package of new High-Speed Internet with maximum internet speed listed above. Maximum service speed not available at all locations and maximum and average speed for service may be lower. Not available in all locations. Check for availability. Max Speeds are wired speeds. WiFi speeds may vary. See performance details at frontier.com/stateinternetdisclosures. Service speed is not guaranteed and will depend on many factors, including use of WiFi. Service and promotion subject to availability. Cannot be combined with other promotional offers on the same services. Activation ($85, NY $49) and other applicable charges are extra and subject to change during & after promo period. Subject to taxes applicable to customers in certain areas. A $10 broadband processing charge upon disconnection of services applies. Minimum system requirements and other terms and conditions apply. Standard charges apply for jack installation, wiring and other additional services. Frontier reserves the right to withdraw this offer at any time. Other restrictions apply.

Frontier is following applicable CDC and state guidance regarding COVID-19. Frontier is using its best efforts in this regard. However, Frontier accepts no liability for illness related to installation or the provision of Frontier services. Frontier also reserves the right to delay, postpone or cancel installation for reasons related to COVID-19 and/or state or local rules, regulations or orders regarding COVID-19.